Last Updated: January 27, 2026

At Appliance Repair Helpline, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appliance repair services or visit our website.

1. Information We Collect

1.1 Personal Information

When you request our services or contact us, we may collect the following personal information:

Name, contact number, email address, service address in Bangalore, appliance details (brand, model, issue description), service history and repair records, and payment information (processed securely through our payment gateway).

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including IP address, browser type and version, device information, pages visited and time spent on our website, and referring website addresses.

1.3 Location Information

We collect your service location to dispatch our technicians to your address in Bangalore for appliance repair services.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and manage appliance repair services, to schedule service appointments and dispatch technicians, to communicate with you about your service requests, to process payments and maintain transaction records, to send service reminders and follow-up communications, to improve our services and customer experience, to respond to your inquiries and customer support requests, to send promotional offers and marketing communications (with your consent), to comply with legal obligations and protect our legal rights, and to detect and prevent fraud or security issues.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with our certified technicians and service partners who provide repair services on our behalf, and with payment processors for secure transaction processing.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our customers or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure servers and databases, restricted access to personal information on a need-to-know basis, regular security assessments and updates, and secure payment processing systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyze website traffic, and understand user behavior.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

6.2 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

6.3 Opt-Out

You can opt out of receiving promotional communications by clicking the unsubscribe link in our emails or contacting us directly.

6.4 Data Portability

You can request a copy of your personal information in a commonly used format.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.